Items will automatically attempt to renew 3 days before the due date and patrons will be notified about the renewal or upcoming due date if they receive email or text notifications. Renewals can also be done the following ways:
- Renewals may be done by staff in-person as long as the user has either their library card or the items to be renewed.
- Renewals may be done by staff over the telephone or in-person, as long as the user can provide their borrower barcode.
- Renewals may be done by the user directly by logging into their account online or through the Main app (with card number and PIN).
- Most—but not all—items may be renewed up to three times in succession.
- Most materials that do not have a hold may be renewed.
- Materials that have already been renewed the maximum number of times should be placed back on library shelves to provide others the opportunity to borrow. No additional renewals can be provided on items not belonging to HCL under any circumstances.
- Overdue HCL material may be renewed and the fine can be collected at the time of renewal or, if the material is renewed by phone, the fine will be added to the patron’s record.
- Patrons who are signed up for email notices may receive an online reminder of items that are due back soon and a notice of overdue materials.